Customer Support Specialist

Description:

We’re looking for Customer Support Representatives to join our dynamic team at Translation Empire 💬✨

If you love creating standout customer experiences, enjoy solving client queries with confidence and care, and take pride in building meaningful relationships, this role has your name on it.

Employement Type: Full-time, On-Site (📍Bahria Town Pahae 7, Rawalpindi)

Key Responsibilities:

• Professionally manage inbound and outbound calls.
• Respond promptly to customer inquiries across multiple communication channels.
• Identify customer needs and ensure complete satisfaction.
• Maintain strong knowledge of our services to provide effective assistance.
• Follow up with customers to ensure all issues are resolved.

What We’re Looking For:

• Excellent English communication skills (both written and verbal).
• Ability to handle incoming calls professionally and confidently.
• Empathetic, patient, and solution-oriented mindset.
• Strong organizational and multitasking abilities.