Customer Support Specialist

Description:

Translation Empire is a UK-based interpreting and translation services provider, supporting public sector organizations including the NHS, hospitals, solicitors, and local authorities. Our operations team is based in Pakistan.

Responsibilities:

• Handle inbound/outbound calls

• Assist customers, process service requests & resolve issues

• Maintain accurate records

• Collaborate with internal teams for escalations

• Provide clear, empathetic communication

Requirements:

• Strong verbal & written communication

• Basic computer skills

• Ability to multitask in a fast-paced environment

• Professional, positive attitude

• Bachelor’s degree (fresh grads encouraged to apply)