Customer Support Specialist

Description:

As Customer Support Specialist (Reviews Specialist), you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.

Responsibilities and KPIs:

Act as the voice of the company in customer interactions.

Pitch reviews on multiple platforms and engage with customers.

Meet daily review targets and maintain detailed records of customer interactions.

Analyze customer feedback to identify recurring themes and opportunities for improvement.

Ensure quality and compliance standards in all interactions.

Skills and Qualifications:

Excellent communication and conversation skills.

Team-oriented mindset.

Attention to detail and ability to multitask.

Time punctuality and problem-solving skills.

Flexibility and adeptness in managing and exceeding KPIs.