Customer Support Specialist

Description:

We’re looking for a Customer Support Specialist with excellent spoken and written English to confidently handle calls and communication with our international clients (US, UK, Canada, etc.).

Key Responsibilities:

Manage calls with international clients in a professional manner

Communicate project details, updates, and requirements clearly

Maintain a polite and client-friendly tone at all times

Coordinate with the internal team to share client feedback

Keep records of discussions and follow up when necessary

Requirements:

Must be based in Karachi (onsite role)

Excellent English communication skills

Confident in handling professional client calls

Strong listening skills and ability to respond promptly

Prior experience in customer support or virtual assistance is a plus