Customer Support Specialist

Description:

We are hiring for the position of Customer Support Specialist for an International campaign.

Responsibilities:

_Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services

_Collaborate and build relationships with customers to strengthen service competitiveness

_Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner

_Ensure a positive Customer Experience _ultimately leading to a good Quality Assurance (QA) Score

What We Seek in You:

_Collaborative mindset

_Customer service focus

_Hands-on-problem solving ability

_The ability to communicate technical information in a simple manner

Job Requirements:

_O Levels/Matric or above

_Excellent English Written and Verbal Communication

_American or neutral accent

_Proficiency with MS Office (Particularly MS Excel and MS Word)