Customer Support & Sales Representative

Description:

WE ARE HIRING!
Join our team as a Customer Support & Sales Representative for our International Campaign (USA Market).

We are looking for energetic and customer-focused professionals who can deliver exceptional customer service while identifying sales opportunities and maintaining international quality standards.

📍 Location: DHA Phase 8, Lahore (On-site)
🕠 Timings: 5:30 PM – 2:30 AM (PKT) | U.S. Night Shift

🔹 Key Responsibilities:
✔ Handle inbound and outbound customer interactions via phone, email, and live chat.
✔ Provide accurate information regarding products and services.
✔ Assist customers with inquiries, complaints, and issue resolution to ensure high satisfaction.
✔ Identify customer needs and recommend appropriate products and services.
✔ Generate sales opportunities and achieve assigned sales targets.
✔ Maintain and update customer records in CRM systems.
✔ Meet performance KPIs including CSAT, AHT, FCR, conversion rates, and revenue targets.
✔ Escalate complex issues efficiently and ensure timely follow-up.
✔ Ensure compliance with U.S. quality, customer service, and data security standards.

🔹 Requirements:
✅ Excellent English communication and interpersonal skills.
✅ Prior experience in Customer Service, Call Center, or Sales is preferred.
✅ Ability to work U.S. night shifts.
✅ Strong persuasion and negotiation skills.
✅ Basic computer proficiency and good typing speed.
✅ Problem-solving mindset with attention to detail.
✅ Professional, customer-centric, and target-oriented attitude.

🎁 What We Offer:
✨ Competitive compensation
✨ Paid leaves
✨ Professional and supportive work environment
✨ Career growth opportunities
✨ Performance-based incentives
✨ Exposure to U.S. clients and international standards