Customer Support Representative

Description:

FissionTech is looking for a Customer Support Representative to join our team. This role involves assisting customers with inquiries, order processing, complaint resolution, and ensuring a smooth service experience.

Key Responsibilities:

📞 Customer Communication & Support:

• Handle a high volume of calls professionally and efficiently.
• Respond to customer inquiries via email, phone, chat, and social media.
• Assist customers in placing orders, tracking shipments, and processing returns.
• Obtain and verify customer address details for order processing.

🤝 Problem-Solving & Issue Resolution:

• Address customer complaints, offer appropriate solutions, and ensure follow-ups.
• Identify complex issues and escalate them to senior representatives or supervisors.

📊 Order Management & Coordination:

• Maintain customer records, process accounts, and file necessary documents.
• Collaborate with courier companies to ensure smooth and timely deliveries.

📈 Continuous Learning & Improvement:

• Stay updated with product knowledge and industry trends.
• Continuously work on improving customer service processes and procedures.

Requirements:

✔️ Proven experience in customer service or sales (retail/e-commerce preferred).
✔️ Strong communication and negotiation skills to build rapport and close sales.
✔️ Ability to multitask and prioritize tasks in a fast-paced sales environment.
✔️ Proficiency in Excel and Google Sheets.

Job Offerings & Benefits:

💰 Market Competitive Salary
🎯 Performance Bonus
📆 Paid Leaves
📚 Cordial & Learning Environment

Working Details:

📅 Days: Monday – Friday
🕒 Timings: 10 AM to 7 PM
📍 Location: Clifton Block 8, Karachi