Customer Support Representative

Description:

Join our team as a Customer Support Representative for a US-based retail project. You’ll handle customer queries via phone, email, and chat, ensuring a seamless experience.

Key Responsibilities:

• Resolve customer issues promptly via phone, email, and chat.

• Handle complaints, shipment issues, and refund requests.

• Assist with sales, offers, and bulk buying queries.

• Maintain accurate customer interaction records.

• Collaborate with the team to meet performance goals.

Requirements:

• Excellent English communication skills.

• Strong problem-solving and multitasking abilities.

• Basic computer skills; familiarity with support tools (e.g., Zendesk) is a plus.

• High school diploma or equivalent; graduates preferred.

• Prior customer support experience is a bonus.