Description:
You will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction with our products/services.
Your responsibilities will include:
- Responding promptly and professionally to customer inquiries via phone, email, social media and WhatsApp.
- Troubleshooting technical issues and providing step-by-step guidance to customers.
- Handling customer complaints with empathy and finding appropriate solutions to resolve their concerns.
- Collaborating with other teams, such as Sales and Product Development, to address customer needs effectively.
- Documenting all interactions and maintaining detailed records of customer accounts.
Requirements:
- Excellent communication skills in English, both verbal and written.
- Strong interpersonal skills and ability to empathize with customers.
- Prior experience in customer service or a related field is preferred.
- Proficiency in using customer support software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work shifts, including evenings and weekends, as needed.