Customer Support Representative

Description:

We are seeking a dedicated Customer Support Representative to join our team. As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional assistance and resolving inquiries via inbound and outbound calls, emails, and WhatsApp messages. If you have excellent communication skills, a passion for customer service, and the ability to thrive in a fast-paced environment, we encourage you to apply.

Responsibilities:

Inbound Support:

- Handle incoming customer inquiries and requests via phone calls and email.

- Listen attentively to customer concerns and provide appropriate solutions or escalate issues as needed.

- Assist customers with product information, troubleshooting, and order processing.

- Maintain a high level of professionalism and empathy in all customer interactions.

- Document customer interactions and resolutions accurately in the CRM system.

Qualifications:

- High school diploma or equivalent; Bachelor's degree preferred.

- Previous experience in customer service or related field preferred.

- Excellent communication skills, both verbal and written.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and prioritize in a fast-paced environment.

- Proficiency in using CRM software and other customer support tools.

- Familiarity with WhatsApp for business communication is a plus.

- Willingness to work flexible hours, including evenings and weekends, as needed.