Customer Support Representative

Description:

Tekboox, a US-based IT company, is urgently looking to hire a Customer Support Executive.

Responsibilities:

• Provide exceptional customer support for healthcare clients.

• Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.

• Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.

• Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.

• Possess working knowledge of insurance providers and their plans.

• Be familiar with EMR/EHR platforms and medical billing systems.

• Demonstrate strong communication, problem-solving, and customer service skills.

Requirements:

• Up to 2 years of professional experience.

• Excellent English communication skills (spoken and written).

• Candidates with an O/A Levels background or IELTS certification will be preferred.