Customer Support Representative

Description:

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat to assist US-based customers.
• Provide professional and timely support to resolve customer queries and issues.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with team members to ensure smooth communication and service delivery.
• Follow up with customers to ensure satisfaction and provide additional assistance if needed.
• Meet performance targets related to response time, quality, and customer satisfaction.
• Requirements:2 years of experience in a Customer Support or Call Center (International/US Campaign) role.
• Excellent English communication skills (spoken and written).
• Strong problem-solving and customer-handling skills.
• Ability to stay calm, polite, and professional under pressure.
• Comfortable working night shifts (US time zone).
• Basic knowledge of CRM or ticketing systems is a plus.