Customer Support Representative

Description:

We are looking for a Customer Support Representative to join our Alibaba backend support team. This office-based role focuses on follow-ups, coordination, and backend client assistance — no fieldwork or cold calling involved.

You will manage pre-qualified leads, assist in sales documentation, schedule follow-up calls, and ensure smooth communication between clients and our sales team. This role is perfect for individuals who are organized, attentive, and enjoy providing support in a structured sales environment.

Key Responsibilities:

• Handle pre-qualified Alibaba B2B leads provided by the sales and marketing team

• Make follow-up calls and emails to support clients in the onboarding journey

• Coordinate between clients and business development team for meetings, documentation, and issue resolution

• Maintain updated logs and client records using internal CRM systems

• Assist with sales reporting and ensure timely client communication

• Work closely with management to improve customer support systems

Required Skills & Qualifications:

• Bachelor’s degree or intermediate-level education with relevant experience

• Minimum 1 year of experience in sales coordination or customer service

• Strong phone etiquette, follow-up discipline, and organizational skills

• Proficiency in MS Office and CRM tools

• A calm, professional demeanor with a client-focused approach

Benefits for Both Positions:

• Competitive salary packages

• Performance-based bonuses

• Fuel allowance (for BDEs)

• Career development and growth opportunities within the Alibaba ecosystem