Customer Support Representative

Description:

Nationwide Enterprises is looking for an experienced and enthusiastic Customer Support Representative to join its dynamic team in Johar Town, Lahore. This full-time role offers a chance to build a rewarding career in a performance-driven environment with uncapped incentives and bonuses that recognize and reward your success.

Key Responsibilities:

• Handle customer queries and concerns with professionalism and empathy.

• Provide support through various communication channels.

• Resolve customer issues efficiently while ensuring satisfaction.

• Maintain detailed and accurate records of customer interactions.

• Collaborate with internal teams to escalate and resolve complex issues.

• Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction.

Qualifications:

• 1 to 2 years of experience in customer support or a similar role.

• Excellent communication skills in both written and spoken English.

• Strong problem-solving abilities and a customer-centric mindset.

• Proficiency in using CRM systems and other communication tools.

• Willingness to work in evening shifts (5:30 PM to 2:30 AM).

• Ability to work independently as well as part of a team.

• Candidates of any gender are welcome to apply.

Why Join Us?

• Competitive monthly salary between 30,000–50,000 PKR

• Uncapped incentives and bonuses

• A collaborative and supportive work environment

• Opportunities for career growth and skill development