Customer Support Representative

Description:

Sumato Solutions is looking for a Customer Support Representative (CSR) with expertise in ERP systems. The ideal candidate should have strong communication skills, problem-solving abilities and prior experience in handling ERP related customer queries.

Responsibilities:

• Provide technical and functional support for ERP users.
• Respond to customer inquiries via phone, email and chat.
• Troubleshoot ERP-related issues and ensure timely resolution.
• Assist in ERP system training for clients and employees.
• Collaborate with the development team to resolve technical bugs.
• Document and maintain records of customer interactions and solutions.
• Ability to handle multiple tasks and work under pressure.

Requirements:

• Bachelor’s degree (completed) in any relevant field.
• 1+ years of experience in ERP support or customer service within a software house.
• Strong understanding of ERP systems and business processes.
• Excellent communication and problem-solving skills.