Customer Support Officer

Description:

We are looking for a proactive and experienced Customer Service Representative to join our client’s team in Karachi. The ideal candidate will ensure seamless business support and coordination both externally (with distributors and end-user customers) and internally (with relevant departments and teams). The role involves handling logistics, administrative, and commercial tasks to drive operational efficiency.

Key Responsibilities:

• Build and maintain professional relationships with customers, partners, and internal stakeholders (Supply Chain, Service Providers, Sales Team).

• Manage customer communications and data in the CRM system.

• Handle quotations and lead generation activities including follow-ups.

• Manage post-sales activities such as returns, claims, and corrective actions.

• Assist Account/Sales Managers with contracts, sales data, and opportunity development.

• Manage payment collection processes, oversee goods in transit, handle overdue accounts, and monitor credit limits to ensure a positive cash-flow.

• Contribute to process improvements and development of new workflows.

• Handle order processing from receipt to delivery and payment collection.

• Maintain a strong focus on proactive order book management.

Required Skills and Qualifications:

• College or university degree, preferably in Business Administration, IT, or a related field.

• Strong verbal and written English communication skills.

• Excellent teamwork and coordination abilities.

• Working knowledge of sales and commercial practices.

• CRM system experience and ability to manage customer data effectively.

What We Offer:

• Monthly salary between Rs. 100000 to 120000

• Paid leaves, bonuses, and transport allowance

• Mobile and internet allowances

• Supportive work environment located at Shahrah-e-Faisal, Karachi