Customer Support Executive

Description:

Live Support is a leading global Business Process Outsourcing (BPO) company committed to delivering high-quality customer support solutions. We are currently hiring Customer Support Executives to join our growing team and support international clients through inbound channels.

Key Responsibilities

• Provide professional inbound customer support via email, live chat, and calls
• Resolve customer inquiries, account issues, and basic technical problems
• Troubleshoot issues and ensure timely and accurate resolutions
• Create, update, and maintain helpdesk and knowledge base articles
• Maintain service quality standards and customer satisfaction metrics

Requirements

• Minimum 1 year of customer support experience (required)
• Excellent English communication skills (written and spoken)
• Typing speed of 40+ WPM
• Technical aptitude and willingness to learn new systems
• Prior e-commerce experience is a plus
• Strong problem-solving skills and customer-focused mindset
• Ability to work night shifts

Qualifications & Skills

• Quick learner with adaptability to fast-paced environments
• Growth mindset and strong commitment to customer satisfaction
• Reliable, punctual, and team-oriented