Customer Support Executive

Description:

What We’re Looking For:

• Strong verbal and written English communication with good accent/pronunciation
• A customer-focused mindset
• Punctuality and professionalism
• Ability to thrive in a fast-paced, night-shift setting

Key Responsibilities:

• Handle inbound calls to assist customers with queries, complaints and service requests
• Provide accurate product/service information and ensure a high level of customer satisfaction
• Maintain updated records in CRM systems and document all customer interactions
• Meet assigned performance targets (quality, call handling time, customer satisfaction etc.)
• Follow call handling scripts and company SOPs while maintaining a professional tone
• Adhere to data protection and confidentiality guidelines