Customer Support Executive

Description:

We are looking for a proactive and organized Customer Support Executive who can act as the first point of contact for both our clients and internal team members. This role is a combination of community management, platform support, and internal coordination – ideal for someone who thrives in multitasking and is excellent in communication.

🚀 Key Responsibilities:

• 🎧 Handle client queries across WhatsApp, Telegram, email, and CRM

• 🌐 Resolve issues related to platform access, account links, setups, and onboarding

• 🤝 Coordinate with internal departments for escalations or backend support

• 🗣️ Communicate clearly in Hindi, English, and/or Urdu with professionalism

• 👥 Assist in managing online communities – ensuring members are guided and queries are resolved

• 📊 Maintain accurate records of support tickets and resolutions

• 🧩 Be a team player who ensures smooth information flow between clients and departments

✅ Who You Are:

• Based in Pakistan

• Fluent in Hindi, Urdu, and English – strong command in written and spoken communication

• Tech-savvy with the ability to understand basic platform flows and troubleshoot issues

• Organized, fast-thinking, and capable of working under pressure

• Prior experience in customer support, tech support, or community management is a plus

• Positive attitude, team spirit, and solution-oriented mind