Customer Support Executive

Description:

Join Med Exam Expert as a Customer Support Executive and become the first point of contact for our clients and students. This role is ideal for individuals who are people-oriented, patient, and excellent at communication.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat

• Resolve customer issues and escalate when necessary

• Maintain accurate records of interactions in the CRM system

• Follow up on pending queries to ensure timely resolution

• Educate customers about services and offerings

• Collaborate with departments to ensure customer satisfaction