Customer Support Executive

Description:

Cyber System Private Limited is urgently looking for experienced Customer Support Executives with a background in the USA healthcare industry. The ideal candidates should have at least 6 months of experience in a customer support role, with excellent communication skills, handling inquiries, resolving issues, and providing outstanding customer service.

Responsibilities:

Respond to customer queries promptly and professionally

Resolve product or service issues by clarifying customer complaints

Maintain customer records by updating information in the CRM

Handle multiple communication channels (phone, email, chat) and assist customers efficiently

Deliver excellent customer experiences, ensuring customer satisfaction

Requirements:

Experience in the USA healthcare industry is highly preferred

Fluent in English, with strong verbal and written communication skills

Ability to multitask and handle various customer service channels