Description:
Join our team as a Customer Support Executive and be the driving force behind our clients success. You’ll be responsible for managing the full support cycle, from client acquisition to long-term partnership building. Your proactive networking and expert product presentations will open new opportunities, while your dedication to exceptional after-sales support ensures customer loyalty. With a focus on client needs, issue resolution, and strategic negotiations, you’ll play a crucial role in our company’s continued growth and reputation.
JOB RESPONSIBILITIES
- Provide exceptional customer support through various channels, including phone, email, and live chat.
- Address customer inquiries, concerns, and product-related questions promptly and professionally.
- Assist customers with product-related issues, troubleshooting, and technical support.
- Ensure timely and accurate resolution of customer issues, maintaining a high level of customer satisfaction.
- Collaborate with internal teams to relay customer feedback, escalating issues as necessary for resolution.
- Maintain up-to-date knowledge of product features, updates, and industry trends.
- Create and update customer records and interactions in the CRM system.
- Contribute to the development of support documentation and knowledge base articles.
- Negotiate agreements and keep records of sales and data.
- Find new sales opportunities through networking and turn them in to long-term partnerships.
REQUIREMENTS
- Minimum 14 Years of Education
- Proven experience of at least 01 to 02 years, working in client support and client handling.
- Knowledge of market research, sales and negotiating principles.
- Outstanding knowledge of MS Office along with knowledge of CRM.
- Excellent communication/presentation skills and ability to build relationships.
- Organizational and time-management skills.
- Enthusiastic and passionate.