Customer Support Executive

Description:

Muzdalfah Irfan Ahmed Khatri - Hiring: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 (𝐅𝐞𝐦𝐚𝐥𝐞).

Mirchawala's Hub of Accountancy is looking for a customer-focused and communication-savvy Customer Support Executive to provide professional and timely support to our students across multiple channels.


𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐃𝐨:

• Handle queries via calls, WhatsApp, emails, API applications, and social media.

• Assist with courses, admissions, enrollments, fees, and general support

• Manage leads, follow-ups, callbacks, and cancelled orders

• Coordinate with relevant departments to resolve student concerns.

• Maintain accurate records and professional communication.

• Escalate important matters and assist the Manager with daily operations.

• Perform other duties assigned by Management.


𝐖𝐡𝐨 𝐂𝐚𝐧 𝐀𝐩𝐩𝐥𝐲:

• Bachelor’s degree or equivalent qualification preferred.

• 1–2+ years of relevant experience in customer support, call center, admissions, or a

related field.

• Excellent communication, customer-handling, and follow-up skills.

• Proficiency in WhatsApp, email, and basic computer applications.

• Strong problem-solving and multitasking abilities.


𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Bahadurabad, Karachi (Onsite)

𝐓𝐢𝐦𝐢𝐧𝐠'𝐬: 11:00 AM – 7:00 PM | Monday – Saturday (Morning Shift)

𝐒𝐚𝐥𝐚𝐫𝐲: Market Competitive + Performance-Based Bonus