Customer Support Executive

Description:

We are looking for an immediate, high-caliber resource to join our Front Office Solution team. This is a pure voice-based role involving both inbound and outbound international calls (no chat support). The selected candidate will manage critical client coordination and drive supply chain processes over the phone.

Core Requirements:

  Communication: Exceptional verbal and written English communication skills; flawless telephone etiquette for international calling.

  Domain Knowledge: Solid understanding and good working knowledge of Supply Chain Management and logistics processes.

  Technical Skills: High proficiency in MS Office (specifically advanced features in Excel, Outlook, and Word) for tracking and data management.

  Experience: Prior experience handling inbound and outbound operations in an international BPO/call center environment.

  Soft Skills:

Strong coordination, organizational capabilities, and the ability to multitask under pressure.