Description:
CS, ADOPTION/USEAGE
- Developing and executing proactive, creative, and ongoing contact initiatives in partnership with the marketing and relevant account team(s).
- Drives continuous service improvement with ultimate goal/focus of product adoption and usage growth.
- Evolves the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force.
- Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users
- Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function and gather client feedback to support product enhancements.
- In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities
- Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
- Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs
- Ensure enhancement requests from clients are routed to product stakeholders.
- Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems
Basic Qualifications
What We’re Looking For:
- Bachelor's degree required (Finance, Economics or related field preferred)
- Strong MS office (Word, Excel, PowerPoint) skills are required
- Bilingual English command written and oral
- Positive, proactive attitude and ability to work well in teams
- Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
- Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.
- Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
- Ideally experienced in a consultative sale or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations