Customer Success & Migration Associate

 

Description:

CS, ADOPTION/USEAGE

  • Developing and executing proactive, creative, and ongoing contact initiatives in partnership with the marketing and relevant account team(s).
  • Drives continuous service improvement with ultimate goal/focus of product adoption and usage growth.
  • Evolves the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force.
  • Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users
  • Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function and gather client feedback to support product enhancements.
  • In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities
  • Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
  • Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs
  • Ensure enhancement requests from clients are routed to product stakeholders.
  • Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems

Basic Qualifications

What We’re Looking For:

  • Bachelor's degree required (Finance, Economics or related field preferred)
  • Strong MS office (Word, Excel, PowerPoint) skills are required
  • Bilingual English command written and oral
  • Positive, proactive attitude and ability to work well in teams
  • Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
  • Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.
  • Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
  • Ideally experienced in a consultative sale or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations

Organization S&P Global
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Success and Migration Associate
Job Location Islamabad,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-05-01 3:32 pm
Expires on 2024-11-11