Customer Success Manager

Description:

What You'll Do

• Maintain high levels of customer satisfaction and nurture client health
• Own a book of business within existing customers for expansion and renewals
• Prepare and educate customers on new features and product releases
• Present data-driven Executive Business Reviews to customers over online meeting software
• As the voice of the customer, identify trends, needs, or challenges and escalate to the appropriate department
• Identify and coordinate communications between customers and appropriate internal resources

What We're Looking For

• 2+ years prior experience in a customer-facing role
• Excellent written and verbal communication skills
• Highly organized with strong time management skills
• A natural instinct to empathize with users and understand the most important concerns of their business
• Ability to build and maintain relationships with clients and their key personnel
• Receptive to feedback, willingness to learn and embrace continuous improvement
• Resilient capacity to deal with pressure and the demands of the workplace