Customer Success Manager



What You'll Do

  • Maintain high levels of customer satisfaction and nurture client health
  • Own a book of business within existing customers for expansion and renewals
  • Prepare and educate customers on new features and product releases
  • Present data-driven Executive Business Reviews to customers over online meeting software
  • As the voice of the customer, identify trends, needs, or challenges and escalate to the appropriate department
  • Identify and coordinate communications between customers and appropriate internal resources

What We're Looking For

  • 2+ years prior experience in a customer-facing role
  • Excellent written and verbal communication skills
  • Highly organized with strong time management skills
  • A natural instinct to empathize with users and understand the most important concerns of their business
  • Ability to build and maintain relationships with clients and their key personnel
  • Receptive to feedback, willingness to learn and embrace continuous improvement
  • Resilient capacity to deal with pressure and the demands of the workplace

Organization Motive
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Success Manager
Job Location Islamabad,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-01-26 10:47 am
Expires on 2023-04-23