Customer Success Manager

Description:

Responsibilities:

• Build, manage, and nurture client portfolios with a strong focus on long-term success.

• Maximize customer lifetime value through effective upselling and proactive engagement.

• Conduct outbound calls to onboard, activate, retain, and re-engage clients.

• Interpret customer data to improve satisfaction, usage, and overall customer experience.

• Lead onboarding sessions and product/solution walkthroughs for new clients.

• Improve internal communication materials, tutorials, and knowledge resources.

• Liaise between clients and internal teams to resolve issues and provide timely solutions.

• Identify and minimize churn risks through consistent follow-ups and strategic touchpoints.

• Support product development teams through customer feedback and insights.

• Document all interactions and maintain accuracy inside CRM systems.

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Qualifications & Skills:

• Minimum 2+ years experience in customer success, service, sales, or communications.

• Bachelor’s degree in Business, Marketing, Communications, or related field (preferred).

• Exceptional communication, presentation, and interpersonal skills.

• Highly organized, detail-oriented, and capable of managing multiple clients at once.

• Strong analytical abilities with a proactive, solution-driven mindset.

• Ability to quickly learn new software and work across different tools.

• Experience with CRM systems and Microsoft Office.

• Strong understanding of customer retention, sales psychology, and engagement workflows.

• At least 1 year of revenue-driven sales experience (preferred).

• Active listener with patience, empathy, and confidence.