Description:
Job Duties And Responsibilities
- High-touch, proactive, outbound and inbound engagement with clients to drive utilization of Motive’s platform to enable clients to achieve their outcomes
- Drive value realization through casual and formal interactions, such as executive business reviews, that communicate the value achieved and/or realized through Motive
- Care for client health and experience ensuring a smooth retention process
- Identify growth opportunities aligned to helping clients achieve their goals, delivered as Customer Success Qualified Leads (CSQLs)
- Partner with internal stakeholders, such as support, to solve client escalations and ensure timely resolution of issues
- Act as an internal advocate for Motive’s customers - including identifying BETA and referenceable clients
- Rigorous execution, documentation, and attention to detail in all activities
- Apply critical thinking skills in order to problem solve and consult customers on the best approach to achieving their goals
Qualifications
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- 3+ years prior experience in a customer-facing role
- Customer Success, Sales, and/or Account Management experience
- Ability to demonstrate knowledge of effectively managing a book of business proactively and independently
- Demonstrate critical thinking skills and ability to adapt in the moment
- Strong grasp of SaaS applications
- Logistics experience a big plus