Customer Success Executive

Description:

Eximus Education, a UK-based award-winning social enterprise recognised as “Tutoring Company of the Year” (UK Enterprise Awards 2023), is hiring a Customer Success Executive to strengthen its international market engagement from its Karachi-based operations. The company, known for its AI-powered, personalised, and affordable tutoring solutions, is seeking a proactive, empathetic individual to manage and grow trust-based relationships with students, parents, tutors, schools, and partners across B2C, B2B, and B2G segments.

In this high-impact role, you will collaborate closely with the Management Team to ensure smooth onboarding, high satisfaction, and long-term retention of clients. You will be the first point of contact for resolving client queries, tracking customer health, mitigating risks, and fostering a seamless educational support experience.

Key Responsibilities:

• Ensure seamless onboarding and consistent support for students, parents, tutors, and partners.

• Maintain strong tutor-student matches and manage long-term engagement success.

• Serve as the go-to contact for clients; resolve concerns efficiently and empathetically.

• Monitor client health metrics and identify retention risks proactively.

• Support internal teams in service delivery and implement improvements based on feedback.

• Stay informed about the UK education system, including GCSEs, A-Levels, SEND, and funding frameworks, to provide expert guidance.

Qualifications:

• Bachelor’s degree in Education, Business, Marketing, or a related discipline.

• At least 2 years of experience in customer success or client relationship management.

• Prior experience in the education or edtech industry is strongly preferred.

• Excellent interpersonal, communication, and stakeholder management skills.

• Strong attention to detail and the ability to handle multiple priorities.

• Highly organised, proactive, and comfortable working with minimal supervision.

Rewards:

• Highly competitive salary structure.

• Sales commissions paid in Pound Sterling (GBP).

• Longevity bonus.

• Leave encashment benefits.

• Office hours: 1:30 PM to 7:00 PM (All working days).