Customer Success Executive

Description:

Key Responsibilities:

• Serve as the primary point of contact for customers during the digital marketing campaign, ensuring high levels of client satisfaction.
• Address customer inquiries, resolve issues, and provide timely and effective solutions to build long-lasting relationships.
• Collaborate with internal teams to ensure that client needs are met efficiently and effectively.
• Maintain a proactive approach in understanding client requirements, addressing challenges, and identifying areas for process improvement.
• Track and report customer feedback to help refine and enhance campaign strategies.
• Uphold professional communication standards, both written and verbal, while interacting with clients.

Why Join Us?

• Dynamic Work Environment: Collaborate with a passionate and talented team in the thriving digital marketing industry.
• Career Advancement: Opportunities for professional growth and skill enhancement.
• Competitive Compensation: Earn a market-competitive salary while working on impactful campaigns.

Qualifications and Skills Required:

• Minimum 2 years of experience in a Customer Support or Customer Success role.
• Exceptional communication skills with the ability to manage customer relationships effectively.
• Strong problem-solving and organizational abilities to meet client needs and deadlines.
• Familiarity with digital marketing processes and terminology is a plus but not mandatory.
• Flexibility to work the night shift (7 PM – 4 AM) on-site.