Customer Success Agent

Description:

We are looking for a dynamic Customer Success Agent to join our growing team. The ideal candidate will be responsible for converting warm leads, providing exceptional client support, and handling customer queries efficiently.

Key Responsibilities:

• Engage with potential customers (warm leads) to convert them into sales.
• Provide comprehensive support to clients and address their queries promptly.
• Maintain professional communication through calls, emails, and chat.
• Collaborate with the sales team to ensure a seamless customer experience.
• Manage and maintain client records with accuracy.
• Handle objections effectively and provide solutions to meet client needs.

Requirements:

• Education: Bachelor’s degree in any discipline.

Skills:

• Strong communication skills with an excellent American accent.
• Proficient in English, both verbal and written.
• Fast typing speed with exceptional writing abilities.
• Customer-focused approach and problem-solving skills.
• Experience: Prior experience in sales or client servicing is a plus but not mandatory.