Customer Services Supply Chain Specialist

Description:

Fluent in English - Excellent verbal and written communication skills required (Must be able to communicate clearly with international clients, suppliers & banks)

Diploma or degree in Supply Chain, Logistics, Business or a related field

2 to 3 years in customer service, order processing, logistics or operations

Experience in Petroleum, Oil Refinery, Crude Oil / Petrochemical industry preferred

Strong attention to detail and comfort checking numbers and documents

Good working knowledge of Excel; ERP experience is a plus (NetSuite preferred)

Clear written and spoken English; able to communicate professionally with customers, suppliers and banks

Organized and calm under time pressure, with a habit of following up

Nice to have

Hands-on exposure to crude oil trading / refining operations, including understanding of crude grades, product specifications, and refinery supply chain

Familiarity with trade documents (invoices, packing lists, certificates of origin, bills of lading, Letters of Credit, TCs - Technical Data Sheets)

Experience in chemicals, oil and gas, or commodities

Experience working with overseas customers or across time zones

Knowledge of Incoterms, shipping and chartering terms related to petroleum products