Customer Services Executive

Description:

BaadMay is reshaping the future of payments in Pakistan, collaborating with renowned brands like Sana Safinaz, Cambridge, Nishat, ChenOne, and more. As a Customer Services Executive, we are not just looking for someone who can follow a script, but someone who can independently handle customer interactions with a quick and decisive approach.

Key Responsibilities:

- Provide prompt and effective customer support via various channels (chat, email, and phone).

- Demonstrate quick-witted decision-making capabilities to resolve customer inquiries, concerns, and issues.

- Collaborate with cross-functional teams to ensure seamless customer experiences.

- Contribute to the enhancement of customer support processes and procedures.

- Maintain a thorough understanding of BaadMay's products and services.

- Monitor customer feedback and contribute to continuous service improvement.

- Exhibit the ability to work independently and make reasonable decisions on the spot.

- Meet and exceed key performance indicators (KPIs) related to customer satisfaction.

Qualifications:

- Previous experience in customer service or related roles is a plus.

- Exceptional communication and problem-solving skills.

- Quick learner with a sharp and quick-witted decision-making ability.

- Ability to thrive in a dynamic and fast-paced environment.

- A customer-centric mindset with a passion for delivering excellent service.