Customer Service Specialist

Description:

This is a full-time, on-site role for a Customer Service Specialist located in the Karachi Division. The Customer Service Specialist will handle customer inquiries, ensure excellent customer satisfaction, and provide support through phone and other communication channels. The day-to-day responsibilities include resolving customer issues, maintaining professional phone etiquette, handling complaints efficiently, and contributing to enhancing the overall customer experience.

Qualifications

• Proficiency in Customer Support and ensuring Customer Satisfaction
• Strong skills in Phone Etiquette and Customer Service
• Experience in delivering a high-quality Customer Experience
• Excellent communication and interpersonal skills
• Proactive problem-solving ability with a customer-first mindset
• Relevant experience in a customer-facing role
• Bachelor’s degree or equivalent professional experience in a related field