Customer Service Specialist

Description:

NetX International is seeking a Customer Service Specialist to join our dynamic team in Lahore. The ideal candidate will manage customer inquiries, resolve issues, and provide excellent support for a great customer experience.

Key Responsibilities

• Respond to customer queries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve complaints and ensure customer satisfaction in a professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to improve customer service processes.
• Identify recurring issues and suggest improvements to enhance service quality.
• Achieve performance metrics including response time and resolution rate.

Requirements

• Proven experience in customer service or a similar role.
• Strong communication and interpersonal skills.
• Ability to multitask, manage stress, and handle challenging situations.
• Proficiency in MS Office and basic CRM systems.
• Fluency in English and Urdu (spoken and written).