Customer Service Specialist

Description:

Are you passionate about delivering exceptional customer experiences? We are looking for a highly skilled Customer Service Specialist to join our team on a 4-month contractual basis, with the potential for extension based on project continuity.

What You'll Do:

Respond promptly and professionally to customer inquiries.

Maintain up-to-date knowledge of our services and policies.

Log customer interactions and track issues using CRM tools.

Generate daily, weekly, and monthly performance reports.

Collaborate cross-functionally with other departments.

Escalate complex issues according to predefined protocols.

Ensure customer satisfaction by handling complaints empathetically.

What You’ll Bring:

Bachelor’s degree with 1–3 years of experience in a global call center environment.

Excellent communication skills (verbal & written).

High empathy and effective problem-solving abilities.

Familiarity with CRMs, ticketing systems, and global time zones.

Proficiency in English and Microsoft Office.

Ability to multi-task and manage time effectively.

Strong organizational and documentation skills.