Customer Service Specialist

 

Description:

 

As a Customer Service Specialist, your role is pivotal in ensuring positive interactions between a company and its customers. Here's an overview of typical responsibilities and skills associated with this role:

 

💎 What are we looking for?

 

- Engage with customers via telephone to identify and resolve their issues.

- Assisting customers with product information, troubleshooting, account inquiries, booking status.

- Resolving customer issues promptly and effectively, aiming for first-contact resolution whenever possible.

- Utilize proactive retention skills to convert cancellation requests into upgrade and save opportunities.

- Developing and maintaining a comprehensive understanding of the company's products or services to effectively assist customers.

- Build positive relationships with customers to encourage repeat business.

- Perform negotiations to reach fair conclusions for both the business and customers.

- Respond to customer queries and address service complaints promptly.

- Collaborate with the UK team and provide updates on customer interactions and efforts.

 

💎 What skills are we looking for?

 

- Stellar Communication

- Active Listening

- Ability to Multitask

- Team Player

- Flexibility

- KPI Management

- Positive Attitude

- Willingness to go the extra mile

- Knowledge Retention

- Attention to Detail

Organization Eminent4U Private Limited
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Service Specialist
Job Location Karachi,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-02-29 5:50 pm
Expires on 2024-05-17