Customer Service Representative

Description:

WE’RE HIRING | CUSTOMER SERVICE REPRESENTATIVE (CSR)

KBD is looking for a confident, customer-focused Customer Service Representative to join our team in Lahore.

If you have strong English communication skills and experience dealing with UK-based clients, tenants, landlords, contractors, or property managers, we would love to hear from you.

KEY RESPONSIBILITIES:
* Handle inbound and outbound calls with UK-based clients
* Communicate professionally with tenants, landlords, contractors, and property managers
* Manage and follow up on maintenance requests and property-related issues
* Respond to customer inquiries via phone, email, and chat
* Schedule appointments, contractor visits, and inspections
* Resolve customer concerns and escalate complex issues when required
* Maintain accurate records of customer interactions
* Build strong relationships with clients and customers

REQUIREMENTS:
* Excellent verbal and written English
* Strong communication, interpersonal, negotiation, and problem-solving skills
* Good computer skills and Microsoft Office proficiency
* Strong organizational skills and attention to detail
* Ability to multitask in a fast-paced environment
* Previous customer service, property management, lettings, or call center experience
* 2 years of CSR experience is REQUIRED

LOCATION: 8-A Canal Bank, Muslim Town, Lahore
POSITION: Customer Service Representative (CSR)
Timings: 1pm to 10pm