Customer Service Representative

Description:

We are looking for a skilled and experienced Last Mile Operations Specialist to support and optimize delivery operations for our US-based clients. The ideal candidate will possess hands-on experience in logistics operations, strong coordination skills, and excellent English communication.

Key Responsibilities:

• Coordinate with drivers to manage pickup and delivery schedules efficiently
• Oversee daily operations of the delivery center
• Resolve delivery-related issues, delays, and escalations promptly
• Ensure effective route planning and load distribution
• Manage and support the onboarding of 1099 delivery drivers as required
• Monitor and ensure timely and efficient load management

Requirements:

• 1–3 years of experience in US logistics or last mile operations
• Strong English communication skills (both verbal and written)
• Ability to work in rotational shifts
• Strong problem-solving and coordination abilities