Customer Service Representative

Description:

Role & Responsibilities:

• Handle customer queries via WhatsApp Business, social media & customer dashboards.

• Confirm orders and coordinate with operations

• Provide after-sales support and resolve customer concerns

• Update order status, customer details & tickets on dashboards

• Stay updated with current social media and eCommerce trends

• Maintain a professional, polite, and customer-focused approach

Requirements:

• Quick learner and tech-savvy

• Hands-on knowledge of WhatsApp Business, CRM/customer dashboards, and social platforms

• Strong communication skills

• Sharp, attentive, and detail-oriented