Description:
Detailed Job Responsibilities
As a Customer Service Representative, your key duties will include:
- Order Management & Support: Managing and processing customer orders from initial inquiry through to completion, coordinating closely with our Sales and Fulfillment departments.
- Logistics Coordination: Tracking shipments and liaising with the Logistics and Shipping teams to provide accurate and timely updates to customers regarding delivery schedules and potential delays.
- Customer Communication: Handling all incoming customer inquiries—via phone and emailing a professional, clear, and human-like manner.
- Problem Resolution: Identifying and resolving customer issues, escalating complex problems to the appropriate department (e.g., Procurement or Logistics) when necessary, and following up to ensure resolution.
- Record Keeping: Maintaining accurate customer records and detailed documentation of all communication and transactions within our system.
Required Qualifications
To be considered for this essential role, candidates must meet the following non-negotiable criteria:
- Education: Minimum of a Graduate Degree in Supply Chain Management or a related field.
OR
- Experience: A minimum of 2 years of professional work experience in a relevant field such as Customer Service, Supply Chain, or a similar role.
- Language: Must be fully fluent in English (both written and verbal communication).