Customer Service Representative

Description:

Mahir Company — Pakistan’s trusted home and corporate maintenance platform — is looking for a Customer Support & Dispatch Agent to join our Karachi operations team.

We’re looking for someone organized, responsible, and customer-focused who can ensure smooth communication and operational efficiency.

Key Responsibilities:

• Handle customer calls, WhatsApp messages, and online queries.
• Monitor the automated dispatch system and ensure timely job completion.
• Coordinate with field teams and resolve on-ground issues.
• Maintain records and daily reports.

Requirements:

• Excellent communication and coordination skills.
• Prior experience in customer support or dispatch (preferred).
• Strong multitasking and problem-solving ability.