Description:
As a Customer Service Representative at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).
Responsibilities and KPIs:
- Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.
- Manage to maintain a high customer satisfaction level consistently.
- Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.
- Continuously enhance your understanding of the company’s products and services to provide accurate and helpful information to customers.
- Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.
- Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.
- Manage to sustain a high rate of repeat customers.
- Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data.
- Ensure all customer interactions are reported on time and accurately.
Skills and Qualifications:
- Stellar communication skills.
- Proven ability to listen actively and respond to customer needs effectively.
- Strong multitasking abilities.
- Flexibility and adeptness in managing and exceeding KPIs.
- Willingness to go the extra mile for customer satisfaction.