Customer Service Representative

Description:

Virtual Vxperts provides IT solutions and virtual assistant services to businesses globally. We are currently seeking a dedicated and professional Client Services Representative to join our team. This role is critical in ensuring smooth and efficient communication between our company and our clients.

Key Responsibilities:

• Answer client calls and handle inquiries professionally
• Respond to client emails promptly and accurately
• Assist with administrative tasks related to client support
• Maintain clear and organized records of client interactions and follow-ups
• Deliver exceptional customer service with a focus on client satisfaction
• Escalate issues to the appropriate department when needed

Requirements:

• Proven experience in customer service, administrative support, or related roles
• Strong English verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and manage a high volume of inquiries
• Professional, courteous, and client-focused demeanor
• Must be available to work on-site during scheduled hours
• Proficiency with office software (e.g., MS Office, Google Workspace)