Customer Service Representative

Description:

Vortex, a dynamic and tech-driven customer support company located in Johar Town, Lahore, is looking to expand its team with dedicated and enthusiastic Customer Service Representatives (CSR) – Chat Support. This is a fantastic opportunity for individuals passionate about communication, digital engagement, and providing exceptional customer service in a fast-paced environment.

As a Chat Support CSR, you will be responsible for handling real-time customer inquiries via live chat platforms. You will serve as the voice of the company, ensuring prompt, courteous, and accurate assistance to customers, while maintaining high standards of service quality and satisfaction.

Whether you're just starting out or have prior experience in chat-based customer service, this position offers a supportive environment to learn, grow, and build a rewarding career in tech-enabled support services.

Key Responsibilities:

• Manage and respond to live chat inquiries promptly and professionally

• Offer clear and accurate information about products or services

• Document all customer interactions and updates accurately in the CRM system

• Strive to meet or exceed performance targets related to response time, resolution rate, and customer satisfaction

• Coordinate with internal departments to resolve complex issues or escalate where necessary

• Maintain a positive, empathetic, and professional attitude with customers at all times

Requirements:

• Prior chat support experience is a plus, but not required

• Strong English writing and communication skills are essential

• Ability to type at least 35+ words per minute with accuracy

• Comfortable working in evening (4:00 PM – 12:00 AM) and night shifts (12:00 AM – 8:00 AM)

• Familiarity with support tools such as Zendesk, Intercom, or similar platforms is a bonus

• Quick learner with problem-solving mindset and multitasking ability

Why Join Vortex?

• Competitive salary package based on experience

• Opportunities for career growth and advancement within the company

• A collaborative, supportive team environment

• Learn on the job with exposure to tech-driven support tools and workflows

• Be part of a growing organization with a commitment to excellence in customer experience