Customer Service Representative

Description:

Pakzon Electric Motors is seeking a motivated and customer-focused Customer Service Representative (CSR) for our Lahore showroom located on Ferozpur road. The ideal candidate will be the face of our brand, providing excellent service to walk-in customers, handling inquiries, and supporting day-to-day showroom operations.

Key Responsibilities:

• Greet and assist walk-in customers in a friendly and professional manner
• Provide product information on electric bikes and scooters
• Handle customer queries, complaints, and follow-ups efficiently
• Coordinate with the sales team and service staff for smooth operations
• Maintain customer records and assist with documentation
• Keep the showroom organized and presentable
• Manage phone calls, emails, and WhatsApp inquiries
• Support sales and marketing initiatives when needed

Requirements:

• Minimum Intermediate or Bachelor's degree
• 1–2 years of experience in customer service or showroom sales preferred
• Good communication skills (Urdu & basic English)
• Friendly personality with a positive attitude
• Basic computer skills (MS Office, email, WhatsApp)
• Punctual and reliable