Customer Service Representative

Description:

Ibex. Pakistan, a leader in customer experience solutions, is actively hiring Customer Service Representatives for its high-performing contact center based in Karachi. This is an exciting opportunity to join a fast-paced, multinational environment where your communication skills and service mindset will be valued and developed.

As a Customer Service Representative, you will be the first point of contact for international clients, delivering excellent service, resolving inquiries, and representing ibex. with professionalism and efficiency. This role is ideal for individuals who are self-motivated, fluent in English, and eager to grow within the customer service and BPO industry.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, or chat

• Understand customer needs and provide accurate information and effective solutions

• Maintain a positive and professional tone with clients at all times

• Document customer interactions and update CRM systems accurately

• Resolve complaints or escalate unresolved issues to the appropriate department

• Meet or exceed performance metrics such as customer satisfaction, call quality, and response time

• Work in rotational shifts (any 9 hours between 4 PM to 11 AM) as assigned by the management

Required Qualifications and Skills:

• Minimum education: O/A Levels or a Bachelor's Degree

• Excellent spoken and written English communication skills

• Strong interpersonal and active listening skills

• Ability to work under pressure and handle multiple tasks simultaneously

• A positive, can-do attitude and a desire to provide outstanding service

• Willingness to work rotational shifts in a fast-paced environment

Perks & Benefits:

• Competitive monthly salary (Rs. 90,000 – 100,000)

• Permanent, full-time employment with long-term growth prospects

• Transport facility provided for employee convenience

• Opportunity for career progression in a globally recognized organization

• Work location in the commercial hub of Karachi (Ibex Tower, Shahrah-e-Faisal)

• Exposure to a professional and multinational working environment