Customer Service Representative

Description:

We are an upcoming brand known as Farrukh Zia Pvt Ltd. dealing with eastern wear.Our goal is to deliver not only standout products but also exceptional customer experiences.

Role Responsibilities:

• Respond to customer inquiries via email, phone, WhatsApp, and social media.
• Resolve product, order, and delivery issues efficiently and professionally.
• Maintain a positive and empathetic attitude toward customers at all times.
• Keep accurate records of customer interactions.
• Collaborate with internal teams to ensure customer satisfaction.

What We’re Looking For:

• Excellent communication skills both in English & Urdu(verbal and written).
• Previous experience in customer service (fashion/e-commerce is a plus).
• Tech-savvy and comfortable using CRM systems and social platforms.
• A problem-solver with a customer-first mindset.
• Ability to stay calm under pressure and multitask.