Customer Service Representative

Description:

Responsibilities:

• Identify cases within the corporate services department where mandatory reporting requirements are not met or are incomplete.
• Conduct thorough investigations to understand the root causes of renewal cases and determine the appropriate corrective actions.
• Develop and execute renewal strategies to maximize retention rates
• Collaborate with sales, marketing, and customer service teams on renewal recovery cases.
• Act as the primary point of contact for customers regarding renewal inquiries, negotiations, and processes.
• Communicate renewal options, benefits, and incentives to encourage customers to renew their vehicle trackers.
• Analyze renewal data, track key metrics, and generate reports to monitor renewal performance and identify trends or areas for improvement.
• Work on renewal and removal cases of vehicles.

Qualifications:

• Bachelor's degree in B.com/BBA, Diploma or a related field.
• Previous experience in similar role and tracking industry within the Customer services, corporate services, or regulatory sector preferred.
• Excellent analytical skills and attention to detail, with the ability to conduct root cause analysis and identify underlying issues.
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.