Customer Service Representative

Description:

Marg101, a dynamic platform providing tailored business solutions, is looking for a Customer Service Representative to join their team in Lahore. This is a full-time on-site role located at Sunflower Housing Society, near Thokar Niaz Baig. The Customer Service Representative will play a key role in ensuring excellent customer service by handling inquiries, resolving issues, and building strong customer relationships through chats, emails, and calls.

Key Responsibilities:

• Handle incoming customer inquiries and provide accurate, prompt responses.
• Manage customer service interactions through various channels including phone calls, emails, and chats.
• Ensure customer satisfaction by effectively resolving complaints and providing solutions.
• Maintain up-to-date knowledge of company products, services, and processes to guide customers accurately.
• Document customer interactions and maintain proper records for future reference.
• Collaborate with internal teams to address customer issues and ensure timely resolution.
• Enhance the overall customer experience by demonstrating professionalism, patience, and empathy.

Eligibility Criteria:

• Education: Minimum high school diploma (Graduation will be preferred).
• Experience: Previous experience in customer service is a plus, but candidates with strong communication skills and a willingness to learn are also encouraged to apply.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills in both English and Urdu.
• Ability to work effectively in a team environment.